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FAQ's

Type:  FAQs 

We would be happy to answer any or all of your questions by calling us directly at (617) 742-1616 during business hours.  The ICU provides exceptional personal service to our members.  When you call the ICU, your call is answered by a knowledgable member of our staff instead of being forwarded to a call center. Our staff takes great pride in efficiently providing accurate account information to our members.

 

Because of the proliferation of identity theft, the ICU will only provide account information to the owner or to the joint owner of an account. If we cannot verify the identity of a caller, we protect your account information further by requiring written authorization, signed by an owner of the account, before any information is released. Your trust in us is one of our greatest assets.

 

Otherwise, the following may help:

 

Q.  How Can I check my balance or see my transactions?

A.  You can obtain balance and transaction history information by logging into online banking.

 

Q.  What are the current Savings/NOW/Certificate of Deposit rates?

A.  Click current rates.

 

Q.  How do I transfer funds between accounts?

A.  You can transfer funds between accounts (ONLY under the same member number) using online banking.

 

Q.  How do I report a lost/stolen VISA Debit or Credit Card?

A.  During regular business hours M-F 8:00am-3:30pm call us directly....(617) 742-1616

 

       After business hours
       VISA Credit Card              call 1-800-325-3678.
       ATM or VISA Debit Card   call 1-800-264-5578.

 

Q.  My password or security questions for online banking are not working, how do I fix this?

A.  You can only do this by speaking with a member service representative.

 

Q.  What are your hours?

A.  Monday through Friday 8:00am – 3:30pm.

 

Q.  Where are you located?

A.  One Liberty Square, Boston, MA. 02109

 

Q.  Can I wire funds from my account?

A.  Yes, we offer incoming and outgoing domestic wire transfers and our wiring instructions can be obtained by calling us at (617)742-1616.

 

Q.  Can I open an account or apply for a loan online?

A.  For your convenience, forms needed to open an account or apply for a loan are provided online.  Simply click on the Forms and Downloads link located under the Manage Account section.  Fill in the applicable form online, print and sign the form, mail it to us and we will process your request. 

 

Q.  What is a credit union?

A.  Credit unions are not-for-profit financial cooperatives. We exist to serve our members, not to make a profit. Unlike most other financial institutions, credit unions do not issue stock or pay dividends to outside stockholders. Instead, earnings are returned to our members in the form of lower loan rates, higher interest on deposits and lower service charges.

 

Q.  How do I become a member?

A.  Anyone who lives or works in the Greater Boston area is eligible for membership. Once a member, always a member, even if you move to another state. To become a member, simply open a Savings, NOW or NOW Plus Checking Account, Certificate of Deposit or IRA. Membership is free and immediate! 

 

Q.  Are my funds insured?

A.  Your deposits are fully insured under Massachusetts Banking Law. Total deposits in a “single” account are fully insured up to $250,000.00 by the National Credit Union Administration (NCUA) with additional insurance provided by Massachusetts Credit Union Share Insurance Corporation (MSIC).  Total deposits in a “joint” account are federally insured up to $500,000.00 by NCUA with additional insurance provided by MSIC.

 

Q.  I’ve moved, how do I change my address?

A.  To protect your identity and your account information, any change of address or contact information on your account must be made either in person or in writing and your signature is required to authorize any changes. Please notify us immediately to update any changes so that statements and other important information we might send will be delivered in a timely manner. Please remember to update any changes in phone numbers as well, as we may need to contact you regarding your account.